Return & Refund Policy

Return & Refund Policy

Thanks for shopping at www.cardsandgiftwrap.co.uk

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Returns must be notified within 14 days of receipt, and you then have a further 14 days to return the item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If your items arrive damaged, or are not delivered after 14 days from dispatch, please contact us promptly. For damaged items, please keep all packaging and provide photographs to help us process your claim or arrange a replacement or refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

For returns due to change of mind, the cost of return postage is the responsibility of the customer. For returns due to goods being faulty, damaged, or not as described, we will refund you the cost of return postage once the fault/damage is confirmed.

Contact Us

If you have any questions on how to return your item to us, contact us.